Business Travel

While on assignment you may be asked to travel for the customer. There may be many reasons this can occur - for example, attendance at a meeting or conference.  Travel may include domestic or international locations. If you are asked to travel, immediately contact your local branch as the customer may be required to complete additional contract agreements. 

Making Travel Arrangements
Once notified of the travel request, your local branch will contact the customer to determine who will make the travel arrangements.  This will be handled by either the customer or the branch.  These arrangements will include (as applicable) air travel, hotel and rental car. 

Air Travel - Please note that if travelling domestically, photo identification is required. Additionally, if the trip requires international travel, a valid passport is needed.

Hotel - Generally, hotel charges are applied directly to your credit card and reimbursed after completing an expense report. If you do not have a credit card, contact the branch for further instruction.

Rental Car - When signing the rental car agreement, know that you are responsible for the vehicle and may have to pay for damages exceeding those covered by the Kelly-negotiated contract (e.g., from drunk driving or other criminal activity).

  • You must be at least 21 years old to drive a rental car. Additionally, you must provide a copy of a valid drivers’ license and proof of automobile insurance to your local branch representative.
  • Do not allow others to drive the vehicle, unless they are listed as an additional driver on the rental agreement.
  • Return the car with a full tank of gas as to not incur exorbitant fuel charges.
  • For international rentals, accept the additional rental insurance.

Itinerary - Once your travel arrangements are complete you will receive an itinerary. A copy of your itinerary is to be given to your branch if travel was arranged by the customer. If your plans change, please contact your local branch to relay specific changes to dates, flights, hotel, etc.

Reimbursement - Prior to your trip, your branch will provide you with guidelines for expense reimbursement. Once travel is complete you will be required to complete an expense report, so it is vital to retain all receipts, including the airline passenger receipts, if applicable.

Medical Emergencies & Accidents - If you experience a medical emergency or accident during your trip, seek necessary medical care. As soon as possible afterward, contact your local branch to report the emergency/accident. Your local branch will give you further directions, if needed.

Domestic Travel - In the event of a medical emergency or accident, seek necessary medical care and inform your local office as soon as you are able.

International Travel - Kelly provides all employees who travel for business with medical, travel and security assistance, managed and administered by International SOS. International SOS is the world’s largest medical and security assistance company, with more than 3,500 professionals in 24-hour Alarm Centers, international clinics and remote-site medical facilities across five continents.

Whenever you travel outside your country of residence, make sure you have your International SOS card handy. Also, make sure that you review important medical and safety information about the country to which you are travelling. We encourage you to learn more about the Program Benefits and find answers to Frequently Asked Questions below.

Through International SOS, you can store your vital personal health, vaccination and travel information securely online. The information will be available to you anytime, anywhere and, with your consent, made available to International SOS medical staff to better assist you in the event of an emergency. The system also recommends appropriate vaccinations and sends you reminders when follow-up boosters are required.

In the event of a medical emergency or accident, call the number on the International SOS card for the nearest 24-hour Alarm Center.  

Travel Safety and Security
International SOS - Access this interactive portal for country-specific medical, safety and travel information, as well as ISOS emergency phone numbers.

  • Kelly employees also receive a 20% discount on ISOS coverage for personal travel. Use preferred pricing code DOWN20 to receive the Kelly discount.

Cigna Medical Benefits Abroad Plan - Kelly is pleased to announce Cigna’s Medical Benefits Abroad (MBA) plan. The MBA provides coverage for medical treatment, hospital admissions, and prescription coverage resulting from an accident or illness while an employee is traveling on business outside of their country of residence. You do not need to enrol in this free coverage.

Travel Security – Visit the site for the Canadian Air Transport Security Authority for the most current information about how to travel safely.

Service Canada – Citizens travelling internationally are encouraged to register their travel outside the country. The Registration of Canadians Abroad service offers a consular registration service to Canadians living or travelling abroad. The service notifies registered Canadians in the event of a natural disaster or civil unrest in the country in which they are travelling.

Frequently Asked Questions

What is the difference between ISOS and Cigna MBA?
ISOS is a provider of medical and security assistance, ISOS does NOT provide medical insurance to international travellers. The Cigna MBA program is medical insurance for Kelly employees traveling on business outside their country of residence. The ISOS and Cigna MBA programs complement one another and the combination of the two programs provides streamlined medical assistance. When you are traveling outside your country of residence continue to contact ISOS first and then ISOS will work with Cigna MBA directly to determine coverage, guarantee of payment and filing of claims on your behalf.

What do I do if a customer asks me to travel while on an assignment?
Contact your local Kelly branch. They will work with the customer to ensure the proper paperwork is signed and travel arrangements are made in accordance with either the customers’ or Kelly’s travel policies.

If asked, can I book my own travel?
No. It is Kelly policy that either the customer must book your travel or your local Kelly branch will book it for you.

How am I reimbursed for travel expenses?
Once travel is complete you will be required to complete an expense report. If your flight is booked by Kelly Services, the airline tickets will be direct billed but you will be responsible to pay for car and hotel and put those on an expense report. Retain all receipts, including the airline passenger receipts, if applicable.