Frequently Asked Payroll Questions

Frequently Asked Payroll Questions

When is payday?
Payday is the Friday following the week worked. To ensure you are paid on time, please submit your time using Kelly Web Time.

What can I do to ensure timely pay?
One of our highest priorities is paying you quickly and accurately. Our preferred method is to directly deposit your net pay into your bank account. Contact your branch for more information. If you have elected to not utilize our Direct Deposit Program, a payroll cheque will be mailed to you each week, though this method is now considered an exception. If you have elected to receive a cheque, it is necessary to get your timecard submitted early as we have no control over Canada Post services and delivery time.

How do I check to see if I qualify for Holiday/Statutory Pay?
Kelly follows all provincial Statutory Holiday Pay qualification rules and calculations. For a list of recognized holidays, please refer to this Holiday Pay page or contact the Payroll Support Hotline by calling 1-866-KELLY4U (1-866-535-5948) for more information.

Do I get paid for work during jury duty?
Contact your Kelly branch immediately regarding your summons to see if you are entitled to pay during jury duty.

How can I ensure my personal information is correct?
Review your payroll cheque/paystub weekly. Your payroll cheque/paystub will show your withholdings status, your name and address, hourly rate of pay, hours worked, along with other important data. If you note an error, please check with your branch immediately.

I haven’t received my paycheque, what should I do?
Contact the Payroll Support Hotline by calling 1-866-KELLY4U (1-866-535-5948) or by completing the PSH Online Form for all your payroll-related questions. Customer service representatives will be available to assist you (in English and French) Monday through Friday, 8 a.m. – 8 p.m. ET.

My paycheque is incorrect, what should I do?
Contact the Payroll Support Hotline by calling 1-866-KELLY4U (1-866-535-5948) or by completing the PSH Online Form for all your payroll-related questions. Customer service representatives will be available to assist you (in English and French) Monday through Friday, 8 a.m. – 8 p.m. ET.

For any additional payroll-related questions, contact the Payroll Support Hotline by calling 1-866-KELLY4U (1-866-535-5948) or by completing the PSH Online Form. Customer service representatives will be available to assist you (in English and French) Monday through Friday, 8 a.m. – 8 p.m. ET.

T4s/RL1s for 2021 Tax Year

What if I was asked work from home due to COVID-19?
For anyone who worked from home as a result of COVID-19, please review your work from home tax declaration options on the CRA website. If you require a T2200, please contact your Talent Advisor or local Kelly Office and they can provide that upon request.

When will I get my T4/RL1?

By Mail? They are being printed and mailed the week of Feb 28, 2022. 

Signed up for ePaystub and opted to receive electronically? They will be available on Feb 21, 2022 on the electronic site.

How can I access an eT4 or eRL1?
Please visit the Kelly ePaystub Program page to register to receive ePaystubs which in turn will allow you to select receiving your T4/RL1 electronically as well. 

What if I have moved?
Please contact your Kelly Talent Advisor as soon as possible to correct your mailing address.

Any address changes made after February 11, 2022 will have to be scheduled to be reprinted. 

How do I request a reprint of a T4 or RL1?
Contact the Payroll Support Hotline by calling 1-866-KELLY4U (1-866-535-5948) to request a reprint of your T4/RL1. Reprints will be run starting on March 1, 2021.