Frequently Asked Questions | myKelly Canada

Frequently Asked Questions

General Frequently Asked Questions
Holiday / Vacation Frequently Asked Questions
On Assignment Frequently Asked Questions


General Frequently Asked Questions

How do I get the most up-to-date information from Kelly?
Make sure your local branch has your current email address and phone number so we can communicate with you in the future.

How can I get a replacement T4/Relevé 1 slip?
If you do not receive your T4/Relevé 1 slip through Canada Post by mid-March of the current tax year or need an additional copy of a T4/Relevé 1 from a previous year, please contact the Payroll Support Hotline at 1-866-KELLY4U (1.866.535.5948). You can also contact the Hotline if you have moved and need to update your mailing address.

Holiday/Vacation Frequently Asked Questions

What holidays are recognized by Kelly?
Kelly recognizes all statutory holidays in accordance with provincial employment laws. If you meet the provincial standard, you will be automatically paid for all national statutory holidays as well as other holidays recognized by your province, as applicable. Click here to access the list of national and provincial holidays.

What are the requirements needed to qualify for Kelly’s temporary employee standard holiday benefit?
Kelly Services follows provincial employment standards – ask your Kelly representative for information specific to your province.

On Assignment Frequently Asked Questions

I am going to be a few minutes late for my assignment? Who should I contact?
Contact your Kelly branch and inform them that you will be late to your assignment. They will contact the customer.

What do I do if the customer asks me to perform duties not included in the assignment description?
Contact your branch and explain that you are doing work outside of the assignment description. Notifying the branch will give them the opportunity to contact the customer to discuss a more applicable pay rate.

Who can I call if I have questions concerning the software I’m using?
Kelly offers hotline support for a variety of software programs. These programs include current Microsoft Office applications such as Word, Excel, and PowerPoint. If you are working in a software program and have a question, call the following toll-free telephone number for help, or complete the Hotline IT Service Desk Online Form.

5:30 A.M. – 8:30 P.M. Eastern Time

I am on an assignment and the customer offers me a permanent position? What should I do?
Sometimes an assignment through Kelly leads to a permanent position directly with a customer.  In fact, many people come to Kelly for that very reason.  We're happy to help you meet your long-term career goals, so if a customer offers to hire you directly contact your Kelly branch and let them know.  Not only do we want to share your good news, but want to make sure the transition is a smooth one.

What do I do if I am hurt on an assignment?
Kelly is committed to preventing workplace injuries. However, if you are injured on the job, we want you to receive the best possible medical care without delay.

  • Report the injury, no matter how small, to both your work site supervisor and your Kelly branch as soon as possible.
  • Seek medical treatment. Do not attempt to treat yourself. Allow your work site supervisor or your Kelly branch to direct you to first aid treatment at the work site, or to professional care at the closest appropriate medical facility.
  • The Kelly branch will contact you for further information related to your injury.

How do I find out about upcoming assignments in my area?
It’s important to develop a relationship with your Kelly branch. This relationship will help the branch understand your unique assignment needs. Contact them regularly to identify possible assignments that may be suitable for you.