Quality Policy

Quality Policy

We aim for excellence in everything.

A   Assess and meet customer needs
  When customers place orders with Kelly, we take time to understand their needs, from skill set requirements to business trends, etc.  By thoroughly assessing customer needs, we are able to match the right employee skill set to the job requirement.  We communicate the customer requirements to you when you accept an order. As our employee, you represent Kelly Services to our customer. We count on you to be thorough, to complete assigned tasks, and to take pride in your work. By performing well on each order, you assist us in meeting or exceeding customer expectations.

I   Improve products, processes, and services

Staying abreast of our customer’s needs allows Kelly to provide improved products, processes, and services to meet those needs. We have documented procedures we consistently follow and measure on a regular basis. One example of a documented procedure is the Candidate Registration Process. Each Kelly office follows the same process for registering employees. We regularly measure how well we perform, seeking to continuously improve efficiency and employee satisfaction.

M   Measure and continuously improve performance
  We are continuously striving to achieve Our Vision – To be the world’s best staffing services company and to be recognized as the best. In order to achieve our vision, we continually measure the quality of our service by gathering customer feedback.  We routinely perform Quality Control calls to gather feedback regarding your overall performance, including quality of work, quantity of work, punctuality/attendance, and interpersonal skills. The feedback recorded in your employment record helps us determine what future orders to offer you.