What is Expected of You
When you accept an assignment, you represent Kelly to our customers. We expect you to be professional, conscientious and courteous. Doing a great job and projecting a positive image go hand-in-hand.
It is important to note that Kelly is your employer, not the customer to whom you're assigned.
Kelly will provide you with the details of any assignment you accept. If the customer significantly changes those responsibilities, notify your Kelly representative. Your Kelly representative will also advise you of the appropriate attire for your assignment. Dress cleanly and neatly, and avoid extremes in hairstyles, clothing and jewellery.
When reporting to work on the first day of an assignment, leave early to allow yourself plenty of time in case you encounter heavy traffic or have difficulty finding the customer location. You may also be required to park in a designated area, report to security to obtain a badge or participate in an orientation program.
When interacting with customers, remember the following:
- Be friendly—Introduce yourself with a handshake and a smile. Create a positive first impression.
- Communicate effectively—Be clear and precise. Avoid using slang.
- Ask questions—Seek clarification if you need more information about your job responsibilities.
Kelly will provide you with the details of any assignment you accept. If the customer changes those responsibilities, notify your Kelly Representative. Your Kelly Representative will also tell you the appropriate attire for your assignment. We expect you to be the best. This means exhibiting the following attributes:
- Responsibility—Once you accept an assignment, we expect you to fulfil your obligation. Please give us advance notice if you are unable to do so. You are also responsible for personal items taken to the workplace.
- Dependability—Honour your commitment to be at work on time every day, and to finish the tasks assigned to you.
- Efficiency—Verify the accuracy of your work. Offer to do additional work when appropriate, and regularly inform the customer of the status of your work.
- Professionalism—Keep your work area neat and organized. Do not use the customer’s equipment and supplies for personal use, and do not take any items that belong to the customer (e.g., notes, calculators, office supplies). The solicitation of employees and the general distribution of literature, products or services is not allowed.
- Personal Communication—Keep personal phone calls (including cell phone calls) to a minimum. Refrain from exchanging personal e-mail and instant/text messages at work.
- Time recording—Report all actual hours worked - no more and no less - for each day worked.
- Discretion—Do not disclose any proprietary or confidential information of any Kelly customer. Protect the customer’s confidential information and materials by maintaining and storing them properly. Also, pay rates are confidential and should never be discussed with the customer or co-workers.