Working With Your Kelly Office

Working With Your Kelly Office

When to Contact Your Kelly Office

You are expected to maintain communication with your Kelly office when the following situations occur:

  • You are going to be late or have an emergency that prevents you from reporting to work. Do not call the customer. We will inform them of your situation and make the appropriate arrangements.
  • You are injured at work or the work environment seems unsafe.
  • You are unable to complete an assignment. In this situation, contact your Kelly representative, not the customer. We will inform them and make the appropriate arrangements.
  • You are not satisfied with your work assignment. Do not speak with the customer. Instead, contact your Kelly representative to discuss possible solutions.
  • Your work duties are different or have changed from those originally described by your Kelly representative.
  • Your work location has changed from the original site you were told to report to or the customer asks you to go to another location for a day.
  • The customer asks you to work overtime, or you work a series of assignments totalling more than the provincially legislated work week.
  • The customer offers to hire you directly, either during or after your assignment is complete.
  • Your availability changes or you have commitments that will keep you from being available.
  • You plan to take time off for a vacation or holiday.
  • You have moved or your contact information has changed (e.g., payroll address, email address, phone number).
  • You feel you are being harassed at work by a customer supervisor, co-worker or anyone in the workplace.
  • You are charged with, or found guilty of, any criminal offense (where applicable by provincial and/or federal law).
  • Your assignment has ended and the customer wants you to return at a later date.
  • If you become aware of any circumstances where Kelly Services is likely to be sued, has been sued, or otherwise may become involved in litigation, immediately contact Kelly’s Legal department in writing.
  • You are instructed or prevented from recording and reporting all actual hours worked, at any point in your assignment. If this occurs, immediately notify the Payroll Support Hotline at 866-KELLY-4U (866-535-5948).

This list is not all-inclusive. There may be additional reasons to call your Kelly office. Please use your best judgement. 

Note: For information about the status of your pay, or questions about submitting your time, contact the Kelly Payroll Support Hotline at 866-KELLY-4U (866-535-5948).

How Kelly May Contact You
Your Kelly Representative may contact you directly or through the use of enabling voice, text, or email messages. Kelly may use an automated communication system to relay work-related information such as job opportunities, reminders, and other informational messages.